Return & Refund Policy

Return & Refund Policy

Last Updated: July 15, 2026

At ROVIQO, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned in the original packaging whenever possible.
  • Not show signs of washing, damage, stains, perfume, smoke, or alteration.

We reserve the right to refuse returns that do not meet these conditions.

2. Damaged, Defective or Incorrect Items

If you receive:

  • A damaged item
  • A defective item
  • The wrong item
  • The wrong size due to our fulfillment error

Please contact us within 7 days of delivery.

Email:
support@shoproviqo.com

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

Once approved, we will provide one of the following at no additional cost:

  • Replacement product
  • Full refund
  • Store credit (when agreed)

3. Lost or Missing Orders

If your package appears lost during transit, please contact us.

We will investigate with the shipping carrier.

If the shipment is confirmed lost, we will either:

  • Send a replacement, or
  • Issue a full refund.

4. Change of Mind Returns

If you simply change your mind after receiving your order, you may request a return within 30 days provided the item meets our return conditions.

Unless required by applicable law or due to our error:

  • Return shipping costs are the customer's responsibility.
  • Original shipping charges are non-refundable.

5. Non-Returnable Items

The following items cannot be returned unless defective or incorrect:

  • Items marked Final Sale
  • Gift Cards
  • Personalized or customized products
  • Worn or washed clothing
  • Products damaged through misuse
  • Items without original tags
  • Items returned after 30 days

6. Exchanges

We currently do not offer direct exchanges.

If you need another size or color:

  1. Request a return (if eligible).
  2. Place a new order for the desired item.

7. Refund Process

After receiving and inspecting your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method.

Please allow:

  • 3–5 business days for inspection
  • 5–10 business days for your bank or payment provider to complete the refund

Processing times may vary depending on your payment provider.

8. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective.
  • The wrong item was received.
  • The product arrived damaged.
  • The return is due to our error.

We recommend using a tracked shipping service for all returns.

9. Order Cancellations

Orders may be cancelled before they enter processing.

Once an order has been processed or shipped, it cannot be cancelled.

If cancellation is possible, a full refund will be issued.

10. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered and the order has already shipped, ROVIQO cannot guarantee a refund or replacement.

11. Refused Deliveries

If a package is refused or not collected and returned to us, any refund may be reduced by:

  • Return shipping charges
  • Carrier fees
  • Handling costs

12. Size Information

Please carefully review our Size Guide before placing an order.

Because sizing may vary between styles, we encourage customers to check measurements carefully.

ROVIQO cannot be responsible for incorrect size selection made by the customer.

13. Sale Items

Sale and promotional items may only be returned if they arrive:

  • Damaged
  • Defective
  • Incorrect

Unless otherwise required by law, Final Sale items cannot be returned.

14. Chargebacks

If you experience any issue with your order, please contact us before filing a payment dispute or chargeback.

We are committed to resolving concerns quickly and fairly.

15. Contact Us

For any questions regarding returns or refunds, please contact us:

ROVIQO Support

Email:
support@shoproviqo.com

We aim to respond within 24 business hours.